Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of FeedQuix, a user feedback collection service provided by KRAX CREATIVE LTD (Company Number: 14470902), a company registered in the United Kingdom.

By accessing or using FeedQuix, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the service.

2. Description of Service

FeedQuix is a SaaS platform that allows you to:

• Create and customize feedback popups for your website
• Collect user feedback and survey responses
• Analyze feedback data and generate insights
• Integrate feedback collection into your web applications

3. User Accounts

3.1 Account Creation

You must create an account to use FeedQuix. You can sign up using Google OAuth. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.

3.2 Account Responsibilities

• Provide accurate and complete information
• Keep your account credentials secure
• Notify us immediately of any unauthorized use
• You are responsible for all content and data you collect

4. Payment Terms

4.1 Pricing

FeedQuix offers a free plan and paid plans. Pricing is available on our website and may change with 30 days' notice to existing customers.

4.2 Payment Processing

We use Stripe to process payments. By subscribing to a paid plan, you agree to Stripe's terms of service and privacy policy. You authorize us to charge your payment method for the applicable fees.

4.3 Billing and Renewal

• Subscriptions are billed monthly in advance
• Automatic renewal unless cancelled before the renewal date
• No refunds for partial months or unused services
• Failed payments may result in service suspension

4.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

5. Acceptable Use

5.1 Permitted Use

You may use FeedQuix to collect feedback from your own website visitors and customers in compliance with applicable laws and regulations.

5.2 Prohibited Use

You may not use FeedQuix to:

• Collect personal data without proper consent
• Spam or harass users
• Violate any applicable laws or regulations
• Attempt to reverse engineer or hack our service
• Use the service for illegal activities
• Interfere with the service's operation

6. Data and Privacy

Your use of FeedQuix is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for:

• Complying with data protection laws (GDPR, CCPA, etc.)
• Obtaining proper consent from users before collecting data
• Handling user data securely and responsibly
• Responding to user data requests

7. Intellectual Property

7.1 Our Rights

FeedQuix and its original content, features, and functionality are owned by KRAX CREATIVE LTD and are protected by international copyright, trademark, and other intellectual property laws.

7.2 Your Rights

You retain ownership of the feedback data you collect. You grant us a limited license to use this data to provide and improve our service.

8. Service Availability

We strive to maintain high service availability but do not guarantee 100% uptime. We may perform maintenance that temporarily affects service availability. We will provide reasonable notice for scheduled maintenance.

9. Limitation of Liability

To the maximum extent permitted by law, KRAX CREATIVE LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of FeedQuix.

10. Indemnification

You agree to indemnify and hold harmless KRAX CREATIVE LTD from any claims, damages, or expenses arising from your use of FeedQuix or violation of these Terms.

11. Termination

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or our service.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through the service. Continued use after changes constitutes acceptance of the new Terms.

14. Contact Information

For questions about these Terms of Service, contact us at: