Privacy Policy

1. Introduction

These Privacy Policy ("Policy") govern your use of FeedQuix, a user feedback collection service provided by KRAX CREATIVE LTD (Company Number: 14470902), a company registered in the United Kingdom.

By accessing or using FeedQuix, you agree to be bound by this Policy. If you disagree with any part of this policy, you may not access the service.

2. Information We Collect

2.1 Account Information

• Email address (when you sign up with Google)
• Name and profile information from Google
• Account preferences and settings

2.2 Usage Data

• Feedback submissions collected through your popups
• Popup performance metrics and analytics
• Website integration data and usage patterns
• Technical information (IP address, browser type, device information)

2.3 Payment Information

We use Stripe to process payments. Stripe collects and processes your payment information according to their own privacy policy. We do not store your credit card details on our servers.

3. How We Use Your Information

• Provide and maintain the FeedQuix service
• Process payments and manage subscriptions
• Send you service-related communications
• Improve our product and user experience
• Provide customer support
• Comply with legal obligations

4. Data Sharing and Third Parties

4.1 Stripe Payment Processing

We use Stripe to process payments. Stripe receives your payment information and processes it according to their privacy policy. We only receive confirmation of successful payments and basic billing information.

4.2 Google Authentication

We use Google OAuth for user authentication. Google provides us with your email address and basic profile information when you sign up.

4.3 Service Providers

We may share data with trusted service providers who help us operate our service (hosting, analytics, customer support). These providers are bound by confidentiality agreements.

5. Data Security

We implement appropriate security measures to protect your data:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure hosting infrastructure

6. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Portability: Receive your data in a structured format
• Objection: Object to processing of your data
• Restriction: Limit how we process your data

To exercise these rights, contact us at privacy@feedquix.com

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you delete your account, we will delete your personal data within 30 days, except where we need to retain it for legal compliance.

8. Cookies and Tracking

We use essential cookies to provide our service and analytics cookies to improve our product. You can control cookie settings through your browser preferences.

9. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with GDPR.

10. Children's Privacy

FeedQuix is not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Information

For questions about this Privacy Policy, contact us at: